Conflict Management (in English)

Identify conflicts and solve them effectively – online seminar

In this live-online-seminar, you will learn how to identify conflicts at an early stage and find suitable solutions. We will teach you strategies on how to manage conflict discussions in a confident and solution-oriented way. After the online course, you will be able to prevent workplace conflicts in the long term and ensure a positive team spirit.

Strategies for conflict management and mediation & de-escalation techniques for successful conflict resolution

Wherever people interact and work together, conflicts arise. The most important aspect is how to deal with them: By conducting conversations in a professional way, conflicts can be managed confidently in order to add to a constructive working environment. Conflict awareness and conflict analysis also help you to find effective solutions faster in difficult situations, which contribute to the success of the company or the project.

Choose start date

Starting date

Language

Duration

8 Course units

à 45 minutes

Attendance

max. 15

Price

€379.00

Incl. Tax

Conflict Management (in English)

Module

Introduction to conflicts

Definition of conflicts
Different types of conflict and how they arise

Reflection on individual conflict behavior

Identifying personal conflict patterns
Dealing with own emotions in conflict

Conflict analysis

Analyzing and structuring conflict situations
Identifying conflict parties and their interests

Strategies for conflict resolution

Finding compromises and win-win solutions
Improving cooperation and teamwork

Mediation and de-escalation techniques

Basics of mediation
Communication and negotiation techniques for mediation
De-escalation strategies for defusing conflicts

Structure of a successful conflict discussion

Preparation and structuring of conflict discussions
Active listening and emphatic communication
Using constructive conversation techniques

Preventing conflicts in the long term

Early identification of conflict potential
Performance tracking and measuring

E-mail and newsletter marketing

Developing an e-mail marketing strategy
Supporting a positive communication culture
Conflict prevention strategies in organizations

Prerequisites for this course

Requirements for live participation:

Customary desktop computer or laptop (64-bit), headset, webcam
Stable internet connection
At least 2 GB of RAM
Download and installation of alfaview (free of charge for you!)

Short preparation check:

Create profile or login and book desired course www.alfatraining.com
Download and install video conferencing software www.alfaview.com
Check technical equipment (computer, headset and webcam)
Log back in to your profile at www.alfatraining.com and test everything

The event will take place live and online, please check your equipment at least 2-3 days before the course starts and install the alfaview videoconferencing software alfaview (free of charge for you!). If you are using a company network or computer, please clarify the installation and use of alfaview with the appropriate department beforehand!

General Prerequisites

Für eine Live-Teilnahme unbedingt erforderlich:

Handelsüblicher Computer (64-bit), Headset, Webcam
Mind. 2 GB Arbeitsspeicher
Stabile Internetverbindung
Download und Installation alfaview (für dich kostenfrei)

Kurzer Vorbereitungscheck:

Profil anlegen oder Login und gewünschten Kurs buchen auf www.alfatraining.com
Videokonferenzsoftware herunterladen und installieren auf www.alfaview.com
Technik prüfen (Computer, Headset und Webcam)
Auf www.alfatraining.com in dein Profil einloggen und alles testen

Die Veranstaltung findet live und online statt, bitte prüfe mindestens 2-3 Tage vor Kursbeginn dein Equipment und installiere dir rechtzeitig die Videokonferenzsoftware alfaview (für dich kostenfrei). Solltest du ein Firmennetzwerk bzw. einen Firmenrechner nutzen, kläre bitte zuvor die Installation sowie Verwendung von alfaview mit der entsprechenden Abteilung.

Du interessierst dich für den Kurs, bist aber unsicher, ob du buchen sollst?

Bitte beachte, dass Veranstaltungen nur dann durchgeführt werden können, wenn eine Mindestanzahl an Teilnehmenden erreicht ist. Also buche möglichst frühzeitig oder kontaktiere uns!

Exact course days and times

Conflict Management (in English)

Identify conflicts and solve them effectively – online seminar

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